For your account security, wallet address can be locked.
If you want to unlock your wallet address, please go to our Zendesk support system: https://support.bitmain.com/hc/en-us/requests/new to submit a ticket to us.
Please provide your sub-account name, the coin type and the following pics from your registration mail box to unlock your wallet address.
- A clear picture of an official photo identifications. This is usually a driver's license or passport, but can be any government issued picture ID.
- A picture of you holding the identification.
The security of your Antpool account is something we take very seriously. For that reason we require this confirmation of your identity before we make changes to your account access.